Support
Frequently Asked Questions
Everything you need to know about ordering, paying, and shipping. Still have a question? Reach out via the contact page.
Shipping & Dispatch
- Dispatch: next business day, Monday to Friday. Weekend orders go out Monday.
- Delivery: Express Post, but allow 1–2 business days longer than before. Our new postal security measures add a step before your parcel enters the Express network.
- Tracking: no tracking number for the first 7 business days after dispatch. Worried before then? Check with your local post office.
- Parcel lockers: your 10-digit MyPost number and your phone number are required.
How do you ship orders?
All orders are shipped via Express Post anywhere in Australia, with one exception: orders to Western Australia and the Northern Territory go via Standard Post until further notice, due to a higher risk of seizure on express services to those states.
If you're in WA or NT and would still prefer express, write "express" in the Order notes box at checkout.
When will my order be dispatched?
The next business day. We dispatch Monday to Friday: orders placed Monday to Thursday go out the next day, and orders placed Friday to Sunday go out on Monday.
How long does delivery take?
A little longer than it used to. We've introduced new postal security measures — they make every parcel safer for us and safer for you. The trade-off is that after dispatch, a parcel now takes 1–2 business days to enter the Express Post network, and only then starts its normal Express journey. Allow 1–2 business days more than you're used to, door to door.
If you're working to a schedule, order earlier than you used to. Please plan ahead so you aren't left waiting.
Will I get a tracking number?
Not straight away. Under the new measures we don't issue tracking numbers for the first 7 business days after dispatch. That's a deliberate part of how we ship now, not something that's gone wrong with your order.
- Within those 7 business days: if you're concerned about where your parcel is, check with your local post office. It is likely they have your parcel.
- After 7 business days: if it still hasn't arrived, contact us via the contact page with your order number and we'll take it from there.
Please don't write in for tracking before then — we won't be able to give it to you, and the parcel is almost certainly already on its way or waiting for you at the post office.
I'm shipping to a parcel locker. What do I need to include?
Two things, and both are required:
- Your 10-digit Australia Post account number (your MyPost customer number).
- The phone number on your MyPost account.
Put them in the address box alongside the locker details, or in the Order notes box at checkout. Without both, the locker delivery can fail and your order will be delayed while it's sorted out. You'll find your account number in the AusPost app or your MyPost account.
How much is shipping?
Shipping is a flat rate of $20.00 AUD, added automatically at checkout — you'll see it itemised before you pay.
Is the packaging discreet?
Yes. Every order is shipped in plain, discreet packaging with no reference to the contents or to War Born.
Payment
How do payments work?
We accept payment in Bitcoin through BTCPay. At checkout you're taken to a secure invoice page showing the exact amount to pay, and your order is confirmed as soon as payment is received. It's secure and discreet: the payment comes from your wallet, not your identity — no account or card details ever touch our site.
How do I pay? (first-timer walkthrough)
- You'll need a bitcoin wallet app on your phone with funds in it — for example Muun or BlueWallet. Any wallet that can send a standard on-chain bitcoin payment works.
- At checkout, after confirming your order, you'll be taken to a secure BTCPay invoice page showing the exact amount and a QR code.
- Open your wallet app and either scan the QR code, or copy the payment address from the invoice page and paste it into your wallet.
- Confirm the payment in your wallet. The invoice page updates automatically once your payment is detected — keep it open until it shows the payment has been received.
- Once payment is confirmed, your order goes straight to our team for processing and you'll receive a confirmation email.
A quick tip before you start: the invoice is only valid for a limited time, so have your wallet ready before you check out. If the invoice expires, just return to your cart and check out again.
After payment
What happens after I pay?
Once your payment is confirmed, your order is automatically sent to our orders team and processed as soon as possible. If you have any concerns, contact War Born via the contact page and include the order number from your confirmation.
How long does delivery take?
Dispatch and delivery timing, tracking, and parcel-locker requirements are all covered under Shipping & Dispatch above.
Privacy & security
Is my connection to this site secure?
Yes. Every connection to this site is protected by HTTPS/TLS encryption — the same standard used by banks and online stores worldwide. Your browsing, cart contents, and the details you enter at checkout are encrypted in transit, so they cannot be read by anyone on your network or by your internet provider.
Do you store card or bank details?
No — never. Payment is made in Bitcoin from your own wallet, so no bank account, card number, or payment identity is ever entered on this site or held by us.
Do I need to create an account?
No. There are no accounts, profiles, or passwords. Every order is placed as a guest, and we ask only for what is needed to ship it: a delivery address and an email address for your receipt. If you use a parcel locker, we need your 10-digit Australia Post account number (MyPost number) and your phone number — see Shipping & Dispatch.
How long do you keep my details?
Personal details — your name, delivery address, and any note on your order — are automatically removed from our order system 30 days after your order is completed. Only non-identifying records are kept for bookkeeping: order number, items, totals, and dates. Our backups are encrypted, so your details remain protected in our own records as well.
What about reviews — are they linked to my order?
No. Reviews are voluntary and public, and a published review shows only the first name you chose (or Anonymous), the products, and your words. It is never linked to your order in our system — your order details are still removed on the usual schedule, review or not.
What does the packaging look like?
All orders ship in plain, discreet packaging with no reference to the contents or to this store.
Products
Is there a reconstitution calculator?
Yes. Most vials that need mixing have one on their product page, below Add to Cart. Enter the water you've added and it works out the strength per mL, the amount per unit on a U-100 insulin syringe (100 units = 1 mL), and what a given number of units contains.
It calculates from the labelled strength of the product as sold — a 20mg vial is worked out as 20mg — so the figures are for reference only.
Product testing & quality control
Do you test your products?
Yes. Product testing is extremely important to us at War Born Peptides. We continually run independent HPLC testing through Janoshik across our large product range.
Can I see the test results?
Certificates of Analysis (COAs) are kept up to date on our COAs page.
How do reviews work — can anyone post one?
No. A review can only be written through a one-time link that exists in a single place: the shipping email of a real, paid order. Each link works once, so nobody — including a competitor — can post a review without having bought and received an order first. That is what the "Verified purchase" badge on every review means.
Every review is read by a human before it appears; nothing publishes automatically. We publish real customer feedback, including complaints — we answer them and resolve them to the best of our ability, and our replies appear underneath. Reviews describing personal use or health outcomes aren't published on this site.
A review marked "edited" was trimmed by us for language or claims we can't host — never the substance, and the customer's original is kept on file. A follow-up beneath a review is written by the customer themselves, after we've sorted something out — never a badge we award ourselves.